Exterior Eggshell and Modern EmulsionStock Issues

IMPORTANT - PRODUCT SUPPLY UPDATE

IMPORTANT - PRODUCT SUPPLY UPDATE
Dated: 02.07.21. We are pleased to inform you that Modern Emulsion will be available to order from Tuesday 6th July and Exterior Eggshell from Saturday 10th July across all our channels.

 

Background
In March this year force majeures were declared in the chemical supply chain across European and North American plants due to multiple production issues. This has created a global supply chain issue and shortages in resin
which you may have read about in the press.

Since then Farrow & Ball has been working across all our suppliers to secure and optimise raw materials. Despite these efforts one of our resin suppliers has informed us that for reasons beyond its and F&B control our supply in June will be lower than the required volumes to meet demand.

Impacted products
The resin is used in Modern Emulsion and Exterior Eggshell. In order to protect our long-term supply we will be removing the ability to order Modern Emulsion and Exterior Eggshell. This product will not be available to order via our website.

We will not be able to replenish our warehouse and triggers will be switched off for this product although we will continue to sell shelf stocks.

Choosing to have a period where we do not accept orders allows us to recover more rapidly as we receive further resin from our supplier.

Timescales
Modern Emulsion will be available to order from Tuesday 6th July and Exterior Eggshell from Saturday 10th July across all our channels.

Keeping you informed
We will update you as soon as we intend to recommence despatch. We also recognise that this will be difficult to manage and appreciate your ongoing support through this challenging time.

While this is a situation out of our control we are doing everything we can to minimise the impact of this and continue to work closely with our resin supplier.

We sincerely apologise for the inconvenience caused.

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